Please fill this form. Your inquiry will be analyzed by our team and an answer will be provided in the next 3 workings days. If necessary, a RMA# (Returned Material Authorization) will be sent back to you. Do not ship any product back to us unless you have this number. Please, be informed that claims related to shipments and orders must be reported within 30 days of invoice date. RMA numbers will be valid for a period not to exceed 30 days from the date of issuance. Merchandise returned after the expiration of the RMA number will not be accepted for credit.