We collect and use personal data to manage your relationship with WAM and better serve you by personalizing your experience and interaction with us. Here are some examples of uses of your data:

  1. Customer Experience

    Deliver a seamless customer experience by maintaining contact and registration data, providing global customer service, offering products, services and features that can interest you and allowing you to participate in surveys. We also use your data to provide a tailored experience, customize the WAM services and communications you receive, and create recommendations based on your WAM usage.

  2. Transaction Assistance

    Assist you with the execution of transactions and orders for our products or services, manage your account, process payments, organize shipments and deliveries, and facilitate repairs and returns.

  3. Administrative communications

    Communicate with you about products and services offered by WAM. Respond to your inquiries. Management and follow-up of your files of financing or request for repair.

  4. Security
    Maintain the integrity and security of our site www.wamkey.com, products and services, prevent and detect security threats, fraud or other criminal or malicious activity that may compromise your information. If you interact with us, we will also take reasonable steps to verify your identity, such as requesting your SIRET or RPPS number, before giving you access to your personal information.

  5. Commercial activities

    Perform ordinary business activities, verify your identity, make financing decisions if you apply for a lease, perform business research and activity analysis, reporting, warranty quality (including tracking or recording calls to our customer service).

  6. Advertising

    Provide customized promotional offers (in accordance with your privacy preferences) on the products and services offered by WAM and other selected partner sites (for example, you may see the advertising of a product you recently viewed on the WAM site on a partner site). This may involve the use of automatic data collection tools.

  7. Newsletter Subscription

    WAM, responsible for the processing, implements a processing of personal data concerning you for the purpose of managing and monitoring your subscription to the newsletter. Our newsletters include information about our existing products and services as well as our new products and services and exclusive offers that may interest you.

    This treatment is based on your consent.

    You may withdraw your consent at any time. The withdrawal of your consent will not affect the lawfulness of the collection and retention of your data prior to such withdrawal. You can unsubscribe completely from our newsletters by clicking on the unsubscribe link located on all our newsletters. Please note that if you ask us not to send you newsletters, we will retain some of your personal information and your request to ensure that you are excluded from the newsletters mailing list.

    The data collected is essential for this treatment and is intended for the relevant services of WAM, in particular to ensure the routing of mails. Your data are kept for a period of 5 years from the end of the business relationship or from their collection or the last contact from you.

  8. Data collected

    We collect your business details, including your name, first name, postal address, telephone number, fax number, email address and other similar information.
    We collect information such as how you purchased from WAM, the history of your transactions, billings and any other service related to the account you have created.

    We collect identifiers, passwords, and similar security information necessary for authentication and access to the WAM account.

    We collect information about your preferences and interests related to our products and your preferences for receiving our communications.

    Our site may contain access options to social sites that allow you to share information with your social networks or to interact with us on various social sites. Depending on their nature, the use of these features may result in the collection and sharing of data about you. We encourage you to review the privacy policies and settings of the social sites you visit to see what kind of data is collected, used, and shared on those sites.

    Examples of other unique information we may collect about you: product serial numbers, information you provide when you interact in person, online or by phone or email with our sales and customer departments, your answers inquiries or additional information that you have provided to facilitate the delivery of products and respond to your requests. If you are applying for a lease, we may ask you to provide other personal information, such as your income, banking information and other data. You are not required to share the personal data we request. However, if you choose not to share them, we may not, in some cases, provide you with WAM services, or respond effectively to your requests.

    We collect data on product orders. We collect information about your visits and your activity on our www.wamkey.com pages, applications or web pages "optimized by" another company on our behalf, including the content (and advertisements) you display and with which you interact, the address of the original site and other routes (such as pages viewed, links clicked, articles added to your shopping cart). Some of this information is collected with our automated data collection tools, including cookies, web beacons and embedded web links.

  9. Information sharing

    Your personal data is only used by the WAM network, especially in the context of service providers. Suppliers of products or services may be located in France or outside the EU and may be responsible for credit card processing, fraud management services, online registration, product delivery, personalization of content advertising and marketing activities (including digital and personalized advertising), computer services, messaging service providers, data hosting, satisfaction surveys, debt collection, management or support for the site www. wamkey.com. They can not under any circumstances use your data for any purpose other than performing the tasks defined by WAM.

    By accessing our website, registering for a product, or otherwise providing us with your personal information, you authorize the use of your personal information by the WAM network for WAM.

  10. Your rights

    You have a right, access, rectification or deletion, limitation of the processing of your data, right of opposition, right to the portability of your data and the right to define guidelines on the fate of your data after your death. You can also withdraw your consent at any time and file a claim with a supervisory authority. Please note that if you exercise your rights listed above, we will retain some of your personal information and your request to ensure the effective exercise of your rights.

    You can exercise these rights at the following address: market@wamkey.com or by post to the attention of WAM - 120 rue Jean de Guiramand, 13290 AIX-EN-PROVENCE, FRANCE, accompanied by a copy of an official form of identification (passport, ID, residence permit). 

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