PRODUCT RETURN REQUEST

Change language French flag English flag

INSTRUCTIONS :

Please fill this form. Your inquiry will be analyzed by our team and an answer will be provided in the next 3 workings days. If necessary, a RMA# (Returned Material Authorization) will be sent back to you. Do not ship any product back to us unless you have this number. Please, be informed that claims related to shipments and orders must be reported within 30 days of invoice date. RMA numbers will be valid for a period not to exceed 30 days from the date of issuance. Merchandise returned after the expiration of the RMA number will not be accepted for credit.

| Customer information

| Product information

Please specify at least one product to return.

Product referenceProduct descriptionBatch numberReason of return

| Attachments

| Free expression



Form version: 3.6.2

This website uses its own and third-party cookies to improve our services by analyzing your browsing habits. To give your consent to its use, press the Accept button.

Cookie preferences

Functional cookies
No
Yes
Functional cookies are strictly necessary to provide the services of the shop, as well as for its proper functioning, so it is not possible to refuse their use. They allow the user to browse through our website and use the different options or services that exist on it.
Cookie Provider Purpose Expiry
is_health_professionalWAMMeets regulatory requirements to ensure that the visitor is a healthcare professional.180 days
PHP_SESSIDWAMThe PHPSESSID cookie is native to PHP and allows websites to store serialised status data. On the website it is used to establish a user session and to pass state data through a temporary cookie, which is commonly known as a session cookie. These Cookies will only remain on your computer until you close your browser.Session
PrestaShop-#WAMThis is a cookie used by Prestashop to store information and keep the user's session open. It stores information such as currency, language, customer ID, among other data necessary for the proper functioning of the shop.1440 hours
Analytics cookies
No
Yes
Collect information about the user's browsing experience in the shop, usually anonymously, although sometimes they also allow the user to be uniquely and unequivocally identified in order to obtain reports on the user's interests in the products or services offered by the shop.
Cookie Provider Purpose Expiry
_gaGoogleRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.1 year
_ga_ML2Y09ZMETGoogleRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.1 year
Functional cookies (external)
No
Yes
These cookies enable the use of advanced services offered to our users, such as chat.
Cookie Provider Purpose Expiry
AWSALBCORSBrevoThis cookie is set by Amazon Web Services on behalf of Brevo to manage access to cloud services provided by this external service provider.1 year
DoofinderDoofinderDoofinder cookies are necessary for the search tool to function properly. They also enable us to personalize your search results according to your interests.6 months
__cf_bmBrevoThis cookie is placed by Cloudflare on behalf of Brevo to manage access to cloud services provided by this external service provider.Session